No. Free Forever plan is truly free forever. We do not ask take your credit card information when you sign up for Free Forever plan.

Yes. Choosing annual payment method offers a good discount over monthly payment and does require upfront payment for the year.

Yes. We intend to keep ‘free forever’ – well – free forever.

At a high level, Free Forever plans are designed so that you can experience Stackk offerings, host a personal site / blog. Free plans are not apt for advanced business usage. You will be able build out most of your site, marketing plan on free plan – you can upgrade to Full Featured plans only when you are ready. We have plans that fit various sizes so that you only pay more when you use more, grow more.

Here is the detailed comparison of Free vs. Full Featured plans.

All Full Featured plans have same features – the only difference is in the level of usage. The more visitors you have, the more contacts you have – you choose a higher plan. It’s that simple.

We measure your plan usage on few metrics:

• Visits: Visit is a single continuous browsing session by a user irrespective how many pages she visits on your site during that session.
• Contacts: We measure the number of active contact records that are stored in your database. Any inactive, deleted contacts do not count towards your plan usage.

These are the two primary metrics that define usage of your plan. In addition, bandwidth used for serving your content and storage used for your files is subject to fair usage policy.

Yes. You can change your plan any time.

When you cancel your plan or when you downgrade to a free plan, there will be no refunds.

When you change your plan from one paid plan to another paid plan, we will pro-rate your charges – you will pay the difference if it is an upgrade or you will have a credit in your account for future use if it is a downgrade.

When you go over your current plan usage limits, you will be required to upgrade to a higher plan. Don’t worry – we’ll remind you when you need to upgrade.

Our plans and pricing may change anytime without notice. However, if you already have an active subscription, we will keep you on your plan as long as you are an active subscriber.

That’s because we do not charge you more when you have more users. We want you to have as many users as you need to be successful.

With a recent change in plans, we no longer offer free trials. Instead, we offer a ‘free forever’ plan which allows you to experience and use the product as long as you’d like.

Yes. We keep it simple. One account can have one WordPress site. We do not currently support multi-site options.

It takes enormous resources to offer ‘free forever’ plan to thousands of customers across the world. By requiring login every 30 days, we can make sure that the platform you love and use every day is not being penalized by abandoned accounts that no one needs.

When an account is on (a) ‘free forever’ plan and (b) the admin has not logged in for more than 30 days – we consider those accounts to be abandoned accounts.

Those abandoned accounts will be deleted. In some cases, at Stackk’s discretion, we may keep those accounts live and support those through advertising.

In general, we’d like you to have as much bandwidth and storage as you need to serve the number of visits that are allowed in your plan.

To prevent rare abuse of platform resources, bandwidth and storage limits are subject to Stackk’s fair usage policy – which – most of you would never have to think about.

Most of you would not have to worry about this. Stackk’s fair usage policy is designed to prevent abuse of Stackk resources.

We’d like to have our customers use as much server storage and as much bandwidth as required to serve the number of visitors that are chosen in our plans. However, there may be cases where some sites use disproportionately high storage and bandwidth for same number of visitors – for example, a site that only streams videos and nothing else would be consuming disproportionately higher resources. To prevent such abuses, we define what we consider to be fair use of bandwidth and storage.

Plan	Storage	Bandwidth
Free Forever	5 GB	20 GB
Bronze	10 GB	40 GB
Silver	25 GB	100 GB
Gold	45 GB	180 GB
Platinum	80 GB	320 GB
Titanium	150 GB	600 GB
Palladium	200 GB	800 GB

Any site that exceeds these fair usage limits is expected to upgrade to a higher plan.

Not at all. While we deliver improved experiences on top of the open source platform, we keep data formats compliant and interoperable with original software. For example, if you want to move from Stackk to self-hosted WordPress, all you to do is export data from Stackk and import it to your self-hosted WordPress.

The most important factor in delivering email to customers is your account reputation. By bringing your own Email and SMS – you will be in control of your reputation.

Stackk works with multiple email providers such as Amazon Simple Email Service (SES) which offer 62,000 free emails per month.

Some of our customers prefer using plain old Gmail and we support Gmail too.

No. We do not offer domain services.

You can install any theme or plugin depending on your plan – as long as that theme or plugin is secure.

All plans allow you to install themes of your choice.

In order for you to install plugins, you need to be on one of the paid plans. We do not allow plugin install if you are on a free plan.

In addition, any theme or plugin you install will be scanned for your own security. Most themes and plugins will pass this security check. In rare cases where the theme or plugin fails the security check – we consider those to be unsafe and as a result do not allow installation of such themes and plugins.

As with anything Stackk, you can reach out to us if you have any trouble.

Yes. You will be able to point your WordPress site to a custom domain of your choice with auto-installed SSL if you subscribe to one of the paid plan. This feature is not available with free plans.